Shipping policy
Return & Refund Policy
Return Window
We accept returns within 30 days of delivery. Items must be in their original condition, unused, and in original packaging to be eligible for return.
Processing Time
- Order processing: 1-3 business days
- Shipping time varies by carrier
- Total delivery time will not exceed 14 business days
Return Process
- Contact Us: Email us at [your-email@store.com] with your order number and reason for return
- Return Authorization: We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions
- Ship Items Back: Package items securely and include the RMA number. Return shipping costs are the customer's responsibility unless the item was defective or incorrect
Refund Processing
- Refunds will be processed within 5-7 business days after we receive your returned items
- Refunds will be issued to the original payment method
- Original shipping costs are non-refundable (unless we made an error)
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Items damaged by misuse or normal wear
- Items without original packaging or tags
Exchanges
We offer exchanges for defective items or incorrect orders. Please contact us immediately if you receive a damaged or wrong item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.
Contact Information
For all return inquiries, please contact:
- Email: [your-email@store.com]
- Phone: [your-phone-number]
- Business hours: [your-business-hours]
Policy Updates
This return policy may be updated from time to time. Any changes will be posted on our website with an updated effective date.
Last updated: [Current Date]